If a file we deliver does not work on your vehicle, the credits you spent on it go back to your account. We always try to fix it first, free of charge.
Send a log or a short description: ECU/software number, the tool you used, what happened, fault codes and, if you have it, a datalog or video.
We revise the file free of charge and send you the new version.
Still not working? The credits you paid for that file (including its options) are returned to your account balance.
Conditions
Refunds are made in credits on your account, not in cash. Your rights under mandatory consumer law are not affected.
The original read must be complete and come from the ECU/TCU named in your order, and the file must be written to that vehicle as delivered.
Not covered: hardware or mechanical faults, tool or flashing errors, files changed after delivery, a specific power or torque figure, and emissions or MOT/ITV results (see our Terms).
One claim per file. We may decline repeated or abusive claims.
Credits are used for new files only. Unused credits are not refunded in cash.